Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Zeloria, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund period subject to the conditions outlined below.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

Unused and unworn
In its original condition
Free from damage caused by the customer
Returned with its original packaging where reasonably possible

Items that have been used, washed, altered, damaged, or otherwise cannot be resold may not qualify for a refund.

2. How to Request a Return

Before sending any item back, please contact our customer support team at:

support@zeloria5.shop

Please include:

Your full name
Order number
Product name
Reason for the return
Photos, if the product is damaged, defective, or incorrect

Our team will review your request and provide return instructions when applicable.

Please do not send an item back without contacting us first, as an unauthorized return may not be properly processed.

3. Free Returns

Zeloria offers free returns within 30 days for eligible purchases.

If your return qualifies under this policy, we will provide the appropriate return instructions.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide photographs or other relevant information so that our team can investigate the issue.

Depending on the circumstances, we may offer:

A replacement
A refund
Another appropriate resolution

You will not be expected to bear the cost of resolving an error caused by us.

5. Refund Processing

Once your returned item has been received and reviewed, we will process the approved refund.

Refunds will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.

6. Partial Refunds

In certain circumstances, a partial refund may be offered where an item has minor issues that do not justify a complete refund.

Any partial refund will be discussed with the customer before processing whenever reasonably possible.

7. Non-Eligible Returns

A return may be declined if:

The 30-day return period has expired
The item has been used or significantly worn
The item has been damaged after delivery due to customer handling
The product has been altered or modified
The item is missing essential components or packaging where such packaging is necessary for resale

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@zeloria5.shop.

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.